FAQ

FAQ | General questions

  • + - How can my order be delivered?

    Because of our large stock of tents, we can very often deliver or prepare standard sizes and standard colours immediately. For printed products and non-standard colours, you should count on a delivery time of about two weeks. You can pick up your order or have it delivered in various ways:

    • Pick up your order at Partyspace in Beselare

    Products in stock can be picked up the same day from Partyspace at Potteriestraat 67, 8980 in Beselare. You can recognize them on the webshop by the label 'immediately available'. Please take into account that the stock changes every time, so the stock may be exhausted at the time of ordering. In that case, we will contact you to inform you when the product is back in stock.

    As soon as we have received the order, our warehousekeeper will start preparing everything. Please take into account any waiting times when picking up during the high season. Collection in our showroom is always FREE of charge.

    The goods can only be picked up once the order has been paid. In our office you can pay with cash or bancontact.

    • Pick up your order at a Partyspace dealer

    Consult an overview of our official distributors via this link: https://www.partyspace.eu/en/resellers-partyspace-1.

    In the shopping cart it is possible to select 'Pick up at a dealer', where you can select a dealer near you.
    If everything is in stock, we deliver the order(s) once per week to our distributors. We will let you know when the order is available for pickup at our distributor. Please keep in mind that there will be longer waiting times if you choose this option. Pickup at one of our distributors is always FREE.

    The goods can only be picked up at one of our distributors, once we have received the payment on our account. Unfortunately we cannot accept a copy of the bank transfer as a valid proof of payment.

    • Home delivery

    Our deliveries are made either via our own delivery service or, depending on the volume and location, by TNT, DB Schenker or Dematra. In order to have an order delivered to your home, a transport cost will be charged.

    Goods can only be sent when we have received the payment on our account. Unfortunately, we cannot accept a copy of the bank transfer as a valid proof of payment.

    If everything is in stock and paid for, the goods can be immediately prepared for delivery. Please note that the transport service comes by once a day to pick up the orders. Consequently, if we receive the order and payment after the transport service has visited, the goods can no longer be shipped the same day.

    Indication of delivery times:

    • Belgium: 1 to 2 working days
    • The Netherlands: 1 to 2 working days
    • France: 1 to 2 working days
    • Germany: 1 to 2 working days
    • Other countries: from 3 working days

    Partyspace cannot be held liable for any failure to meet this delivery deadline due to force majeure.

  • + - How can I order with Partyspace?

    There are several ways to order a partytent or promotool at Partyspace:

    • Shop your partytent or promotool online

    We have made it super easy for you to quickly and safely buy a party tent or promotool online. All communication of your data is done via a secure inscription.

    Click at an article of your choice on the green button 'Add to basket'.

    Your article will be immediately added to your order, but you can of course continue shopping to add accessories.
    You can also add extra items to the shopping basket, change the number per item or remove items. When your shopping basket is complete, click on 'Go to checkout'.

    Fill in your account details. We ask you to create your own account with login and password. This way you can easily follow up your order later on.

    In this form you must also enter an invoicing address and, if different, a delivery address.

    Shipping method: you can choose between home delivery and a free pick-up in our showroom in Beselare, after receipt of the confirmation email and by appointment. 
    You also have the possibility to add a personal message, such as 'delivery only from a certain date - delivery only on Thursday - ...'.

    Payment method: we offer you several secure payment methods

    • In advance by bank transfer
    • Via Bancontact
    • Via VISA or MasterCard
    • Via iDEAL (for the Netherlands)
    • Via PayPal

    When paying by bank transfer, we can only process your order after receipt of payment on our account. 
    All other payments are made immediately in the secure Multi Safe Pay environment. Multi Safe Pay is one of the references par excellence in secure online payment and the reference point for encrypted data transmission.
    For this you need a card reader from your bank and your bank or credit card.

    Your order will soon be confirmed by e-mail.

    • Order by phone+32 57 36 03 30

  • + - What is the delivery time of my product?

    The availability or order time is always mentioned on the product page on our webshop. With different colours, you can click the desired colour to check the availability or order time of that specific colour. 

    We have a large stock of our standard products (in standard colours) at most times. As a result, you can almost always take you goods home immediately or they can be delivered in short time after payment. For products with print, you have to count with a production time of about two weeks.

    A select range of promotion tools has a longer delivery time, such as the printed foldable cubes, pallet cushions, pop up banners, signus inflatable tents... Mostly, the delivery time of these products is about three weeks. The delivery time is also mentioned on the product page on our webshop.

    --

    Attention! Partyspace pays a lot of attention to the correctness and completeness of the information on this website. The available stock is subject to continuous change and the indication of the availability is only an indication. We can not be held liable for mistakes.

    If you need your order very soon, do not hesitate to contact us on +32 (0)57 360 330. As so, we can check the stock immediately.

  • + - How can I pay for my order?

    Partyspace offers its customers the following payment methods:

    Directly online (in an extra secure environment of Multi Safe Pay)

    Multi Safe Pay is the market leader in secure online payment and the reference point for encrypted data transmission.

    With the following payment cards and methods:

    • Bank transfer
    • Visa
    • Mastercard
    • Bancontact/Mister Cash
    • iDeal (The Netherlands)
    • PayPal

    To pay via online banking or by credit card, you will always need your card and your card reader

    Via a traditional bank transfer to our account number

    • For Belgium: 001 6237834 34 - IBAN BE68 0016 2378 3434 - BIC GEBABEBB
    • For France: IBAN FR76 2780 0400 0104 7697 3030 107 - BIC KREDFRPP
      RIB - Banque: 27800 | Agence: 40001 | N° Compte: 04769730301 | Clé: 07

    When paying by bank transfer, we can only process your order after receipt of the funds on our account.

    Cash or by bank card in our showroom

    Upon collection, we also accept cash payment (within the legal limits). Here you can use your credit or bank card. In case of collection at our distributors, only advance payment will be accepted as payment method.

    Financial leasing

    Partyspace also offers professional customers the possibility to pay purchases from €1,250 excluding VAT via a financial lease.

    Your file will be discreetly submitted by us and will be analysed individually and quickly by external financial experts.
    There are no file costs involved.

    By opting for financial leasing, you receive an additional source of credit that does not affect your borrowing capacity and the burden of your investment is spread according to the economic life of the party tents. An additional advantage: you do not have to pre-finance VAT.

    > The ideal solution for a party tent rental company: 
    You will have the opportunity to serve even more customers and rent out more marquees, without having to immediately draw on your liquid assets. So your customers contribute monthly to finance your equipment.

  • + - Can I rent a party tent with Partyspace?

    No, Partyspace only sells party tents, promotional articles and accessories. If you want to rent a party tent, you can always check the overview of the Partyspace rental agencies.

  • + - What do I pay attention for when buying a party tent?

    What do you have to take into account when purchasing a party tent?

    How do you recognise if a party tent is of the highest quality? 

    1. The roof

      The roof of a party tent is made out of PE, polyester or PVD. But what is the exact difference between these materials?
    • Polyethylen or PE is a fabric that mostly is used to produce less expensive tents, since the price of this fabric is clearly less. Nevertheless, PE clothes are of inferior quality and have a very short life span. That is why Partyspace chooses not to offer tents made of PE.
    • Polyester with a PVC coating looks like woven cloth that is made waterproof by means of a plastic layer.
    • PVC is a woven cloth that has a coating on both sides and looks smooth. The advantages are the long life span and cleaning comfort.
    • Furthermore, you can always check the weight per square meter. The heavier the material, the stronger the cloth. Our folding tents, for example, are available in polyester of 320 g/m² or PVC light of 450 g/m².
    • All of our cloths are water-repellent, UV resistant and fire-resistant.
    • Thermally welded seams are always a lot stronger than stitched ones.

     

    1. The side walls

      The side walls are mostly made of the same material as the roof: PE, polyester or PVC light
    • Side walls can be installed either by using velcro or by using zippers or elastic lashes.
    • Our side walls are installed around the tent legs from the bottom to the top as well as over the full length of the side walls. This assures a completely water- and windproof tent.
    • It is recommended for 6 and 8 m long side walls for our folding tents to split them into two parts, which offers more possible configurations of windows, doors and closed side walls and is also more convenient in terms of transport and installment.
    • Our side walls have extra lashes to fix the side walls to the ground to prevent them from being blown upwards and letting wind into the tent

    1. The frame of the party tent
    • The diameter and the wall thickness of the frame determine the strength of the tent.
    • Anodized aluminiium is light, strong and rust-free.
    • If you choose for a steel frame, then make sure the steel frame is galvanized. Coated steel will rust if the coating gets damaged.
    • A frame with bolts and nuts or a pulling pin is preferible to a click system.
    • The choice of the materials of which the connecting parts are made has also a big influence on the sturdiness of the tent: pieces of aluminium make sure the tent is stronger than a tent with connectors of plastic or PVC.

FAQ | Print

  • + - Where can I find the design templates in order to make the design?

    The design should be made in the right Partyspace design template. We recommend you to first read our delivery specifications before making the design and to take them into account doing so.

    Our graphic designer will check your design and ask for changes if necessary. When the design is correctly made, it is sent to production. Production time takes about two weeks. 

  • + - How do I provide Partyspace with pictures or logos for the design?

    We recommend you to first read our technical design specifications and to take them into account before sending us your documents.

    File types that are almost always good are .ai and .eps files. If you don't know what we are talking about, than contact the person who designed your logo. He or she will definitely be able to help you. Pictures must be of very good quality in order to assure good printing results (preferably pictures made with a professional camera).

    Send your logo or pictures to your Partyspace contact person or to olivier@partyspace.eu if you ordered via our webshop. Please indicate how you would like the design.

    Our graphic designer will make a design based on the logo and pictures you provided us with. You will receive the design by e-mail. When we receive your approval by e-mail, the design is sent to production. Production time takes about two weeks

  • + - Can I see the design before it is sent to production?

    Before starting production, we send you the design by e-mail as a pdf file (if Partyspace made the design for you). Only after your approval by e-mail, we start the production process.

    Also if you made the design yourself in the correct Partyspace design template, our graphic designer will check the design and adapt in when necessary. If the design is production-ready, it is sent to production. Production time takes about two weeks.

  • + - Can Partyspace print my product after purchasing?

    Our products are first printed and afterwards made to side wall, beach flag, banner, roof ... It is thus not possible to print a non-printed product at a later time. 

  • + - What is the difference between single sided and double sided printing?

    Tents

    With single sided printing, a side wall is printed on one side with your logo, a phrase, a text, a picture ... The non-printed part is always white or black (as you wish). You can choose to print the side wall on the inside (with the print visible from inside the tent) or the outside (with the print visible from outside the tent).

    If you want the non-printed part in another colour (one of our standard colours or yet another colour), that this is seen as printing, which implies double sided printing costs will be charged instead of standard single sided printing costs.

    With double sided printing, two single sided printed side walls are sewn together with a black layer in between, which makes sure the printing of one side doesn't show through the other side of the side wall.

    --

    Flags

    With single sided printed flags, the message is visible mirrorwise at the back side of the flag. Single sided printed flags are more resistant for outside use than double sided printed flags. 

    With double sided printed flags, two single sided printed parts are sewn together with a blackout layer in between, which assures the message is equally visible on both sides of the flag. We recommend using double sided printed flags online inside, since double sided flags ware out easier because of rubbing of the different parts.

  • + - What do the dotted lines on the design templates mean?

    The black dotted line indicates the safety zone. All graphic design should be placed inside the area.

    The blue dotted line indicates where the windows in the side walls will be. Of course, it is not possible to print these areas.

    The red dotted line indicates where the zippers for the doors will be. A door wall can be printed, but please pay attention with smaller fonts. The zipper can disturb the text or the pictures.

FAQ | Folding tent

  • + - What quality marks does a Partyspace folding tent have?

    We don't sell folding tents with a roof made of inferior polyethylene.

    You can choose from

    • Polyester 420d 320 g/m²
    • PVC light 450 g/m²
    • Polyester 600D 235 g/m² for printed roofs

    Folding tents of the best possible quality

    The PVC protection on top of the poles and connectors prevents
    damage while using, setting up or transporting the tent.



    The masts have a plastic protection cap and the roof has a double
    protection and a rope to attach it to the frame.
    Strong mast of 40 x 40 mm aluminium.

    Connectors without sharp corners to
    prevent damage.


    A adjustable belt clip to tension the roof optimally. 
    We don't use velcro lashes that will tear after a while.


    Thanks to the rings at each corner of the  roof,
    the tent can easily be anchored using storm belts.



    Our corner poles and masts measure 40 x 40 mm and have a 2.5 mm wall thickness


    The extendable poles have a pull button and a heavy ring. 
    A pull button is more durable than a press button. The ring is casted in plastic
    and can thus not be pulled through.

    An extra plastic piece makes sure the leg extends smoothly.
    The aluminium parts do not touch each other, so that the legs slide in an out
    without any sound or damage.

    All connectors are crafted in aluminium. 
    We don't use PVC or glass fibre parts that are less
    inflexible or that break more easily.

    All screws, bolts and nuts are made of
    rust-free nickel-clad steel.


    Nickel-clad steel foot plates, with holes for anchoring with pegs.



    Cross bars in anodized aluminium with 2.5 mm wall thickness.



    All visible parts, like velcro and zippers, 
    are in the same colour as the roof.


    The inside roof corners have a very strong double PVC protection (650 g/m²)
    where the roof touches the frame. 


    The roof has a 5 cm wide strong velcro strip to attach the optional side walls and rain gutters. The side walls are fixed to the tent over the entire height of the poles
    with a 5 cm wide velcro strip, not with velcro lashes that will tear when used intensively.



    See all folding tents

  • + - What is the difference between a PVC light roof and a polyester roof?

    PVC light has a long life span and is very easy to clean. It is a woven cloth that is PVC-coated on both sides and therefore looks shiny and solid. PVC light is not printable and is heavier than polyester. If your folding tent is set up outside during a longer period and has to deal with more extreme weather conditions, PVC light is the better option.

    Polyester with PVC-coating looks like woven cloth and is completely waterproof thanks to a thin plastic layer on the inside. Printed roofs and side walls are always made of polyester. Roofs and sidewalls of polyester are the most sold ones. These side walls are, just like the ones of PVC, fully waterproof and UV resistant.

  • + - What is the difference between an aluminium frame and a steel frame?

    An aluminium frame has a wall thickness of 2.5 mm and is quadrangular. These aspects make sure the aluminium frame is much stronger than the steel frame, which has a wall thickness of only 1 mm and is hexagonal.

    If you use the tent frequently and often, an aluminium frame is the best option. We only recommend steel frames for inside and rare use (like on trade fairs, events ...).

  • + - In which colours can I purchase a folding tent?

    The standard colours for our standard sizes of folding tents (3 x 3, 3 x 4.5, 3 x 6, 4 x 4 and 4 x 8) with polyester roofs are white, black, sand, red, burgundy, green, dark blue, cream and light grey.

    The standard colours for not-standard sizes (2.5 x 2.5, 2.5 x 5, 4 x 6) with polyester roofs are white, black and sand. All other colours are not standard and are a little more expensive, since the have to be produced on demand. 

    Standard colours for tents of all sizes with PVC light roofs are white and sand.

  • + - What is the delivery time for the folding tents?

    We have a large stock of tents in standard colours, which allow you to take the tent home immediately after purchasing it. For printed tents, you have to take into account a delivery time of two weeks.

  • + - Which accessories are included with a folding tent?

    When purchasing a folding tent, it includes the frame and the roof. Side walls, anchoring, storage bags and other accessories are not included. If you buy a folding tent with a steel frame, a protection cover is included in the price.

  • + - Is a carry bag included with the side wall set?

    A carry bag for the side walls is included Als u een zijwandenset aankoopt, zit een draagtas voor de zijwanden in de prijs inbegrepen. Het is ook mogelijk om deze draagtas (waarvan drie maten beschikbaar zijn) apart aan te kopen.

  • + - Can I use a barbecue in the folding tent?

    Yes, you can use a barbecue in the folding tent. Just make sure the barbecue (and also other sources of heat) are not in direct contact with the side walls or the roof of the tent. Always make sure there is a distance of at least 50 cm between the source of heat and the tent. Also fire sparks can cause damage to the tent. 

    Of course you will smell the barbecue smell with the next use of the tent. 

  • + - How can I clean my folding tent?

    To clean your party tent, you can use a simple soapsud. You can also clean the dirtiest spots with a high pressure cleaner, but make sure you keep a safe distance. We recommend you to test the chosen cleaning technique or the product on a less visible spot of the tent in order to see if it doesn't cause damage to your tent.

    It is very important that your party tent is completely dry when folding it up and putting it away. Moisture can cause mould on your tent. We also recommend you to transport your folding tent vertically instead of horizontally, if possible.

  • + - Do I have to put my folding tent away if a storm is blowing up or with heavy snowfall

    If a storm is blowing up, we recommend you to not leave your tent outside. Our tents can withstand wind - you don't have to put your tent away with a little bit of wind, but in case of a storm, we recommend you to put your folding tent away.

    Also with heavy snowfall, we recommend you to not leave the tent outside. If there is no other option, than at least make sure the tent is made snowfree regularly.

  • + - What kind of anchoring do I need for my folding tent?

    Partyspace offers different accessories for achoring your tent optimally:

    From personal experience we also recommend you to provide your tent with a peg our weight at least on the four corners. The 3 x 6 and 4 x 8 folding tents are also safer when fixed in the middle. 

    For a folding tent of 2.5 x 2.5 or 3 x 3 m we recommend weights of 15 kg per pole. For bigger tents, 30 kg per pole is recommended. Also provide your tent with additional anchoring with gusts of wind of 60 km/h or more. 

    Moreover, a party tent with all side walls installed is safer than a party tent without side walls.

    We also offer specific storm sets, that exist of small pegs for the side walls, ratchets and pegs.

  • + - How do I install the roof on the frame?

    1. Take the frame in the middel and walk backwards. Do not open the frame completely to install the roof.
    2. Install the roof in such a way that the corners of the roof and the corners of the frame correspond.

        


    3. Each corner of the roof has two velcro lashes on the inside. Put these around the corner pole tightly. Make sure the PVC protection in the corner is not folded behind the pole.

      

      


    4. Attach the peak of the roof to the mast with the pole cap. (Step 4 is not applicable for printed roofs - these do not need to be fixed to the mast.)

      

  • + - How do I pitch a folding tent?

    Pitching the folding tent

    1. Take the cross bars of the frame with both hands at the bottom and walk backwards.
    2. Pull the tent open.
    3. Put your foot on the foot plate.
    4. Take the frame with both hands and push it up until it clicks. Repeat this step with every tent pole.
    5. Put the end of the click system in the middel of each side of the tent through the square hole of the frame. Click it together.
    6. Pull the roof a bit down with one hand and tighten the ribbon with the other.
    7. Pull the rings at the bottom of the tent poles and lift the tent. The bottom part of the tent leg should slide out of the upper part. If it doesn't, pull down the bottom part of the tent pole while pulling the ring.
    8. Let the rings go and lift the upper part of the tent until it clicks. First do this on one side of the tent, then on the other side. Never do this diagonally. 

    Attaching the side walls

    1. Turn the flaps around one pole and attach the side wall downwards with the velcro strap.
    2. Attach the horizontal velcro strap on the side wall to the roof of the tent, starting where the side wall is already attached to the pole.
    3. Turn the other flaps around the other pole and attach downwards with the velcro strap.
      There is a cut-away for the click system of the poles. If you did this correctly, the side wall is tightly installed.
    4. To install the next side wall, start at the outside of the already installed one.
    5. Stick the velcro on the back of the already installed side wall and start over with step 2. Repeat this until all desired side walls are installed.

    Anchoring the folding tent

    1. The tent roof has an eye at each corner of the tent to which you can attach straps. Make sure the straps are throughly tightened.
    2. You can fix the side walls by means of small pegs in the holes at the bottom of each side wall. There are also holes in the foot plates of the tent frame in order to install small pegs. You can also place weights on the foot plates.

      Check all anchoring options for the Partyspace folding tents.

    Folding the tent together

    1. Pull the rings at one side of the tent (not diagonally) in order to let the tent down. Then repeat this on the other side until all poles are at ground level.
    2. Loosen the ribbons and release the click systems at the sides of the tent.
    3. Put your foot on the foot plate of the tent pole, push the roof structure a bit upwards and pull the rings in the upper part of the frame. Let the frame down.
    4. Push the frame (at the top of the tent in the middel of the side) with two persons each at a short side of the tent towards the middel of the tent.
  • + - Can different folding tents be couple to one another?

    Folding tents can widthwise or lengthwise be coupled with one another, forming a big or long tent. To do so, we have different accesories in our product range: rain gutters, connectors, velcro connectors ...

               
                     Rain gutter                                                Vertical connection for folding tents

        
    Coupled tents with rain gutter, vertical connection and velcro connection

  • + - Is the folding tent waterproof?

    If the roof and the side walls are installed in a correct way, the tent is completely waterproof. Because the side walls are fixed across the entire width of the roof with velcro, water can not enter in between the roof and the side walls. The side walls are also fixed across the entire heigth of the tent with velcro, which assures a waterproof tent, also on the sides and the corners.

  • + - How much guarantee do I get on my folding tent?

    You obtain a two year guarantee for our Partyspace folding tents. This guarantee is applicable for production defects.

  • + - Can the parts of a folding tent be replaced seperately?

    Every part of the folding tent is available seperately. You can just replace the broken part and your folding tent is brand new again! 

  • + - What are the exact dimensions of the side walls?

    The side walls for folding tents of 2.5 x 2.5 m, 2.5 x 5 m, 3 x 3 m, 3 x 4.5 m and 3 x 6 m are 2.06 m in height. If the tent is set up on the second height, the side walls just touch the floor. 

    The side walls for folding tents of 4 x 4 m, 4 x 6 m and 4 x 8 m are 2.15 m in height. If the tent is set up on the second height, the side walls just touch the floor.

  • + - Are the folding tent side walls also separately available?

    Side walls are available in sets or as a separate product. With spare side walls, you can choose from side walls with window, side walls with door, side walls with panoramic window and closed side walls. A side wall set is a little less expensive than spare side walls. 

  • + - Is the roof of a folding tent separately available?

    Printed as well as non-printed roofs are separately available.

FAQ | Pagoda tent

  • + - What material are the roof and side walls of my pagoda tent made of?

    The roof and side walls of the Partyspace pagoda tent are made of 820 g/m² PVC. This material has a very long life span and is very easy to clean. It is woven cloth that has a PVC coating on both side, which makes it look shiny and solid.

  • + - What is the difference between keder and non-keder?

    With non-keder pagoda tents, the side walls are installed using velcro straps. With pagoda tents with keder, the side walls are slid into the keder grooves in the tubes of the pagoda tent frame. This makes sure the tent is completely water- and windproof. Partyspace only sells pagoda tents with keder.

  • + - Where do I find the flag of my pagoda tent?

    The flag that is installed on top of the pagoda tent is often put inside one of the tubes. If you do not immediately find the flag, check all the tubes. In most cases, the flag will appear. 

  • + - Is a construction book for the pagoda tents available?

    For the 3 x 3 m, 4 x 4 m and 5 x 5 m pagoda tents, construction books are available. For the 6 x 6 m pagoda tent, there is no construction book available. The construction books are personalized for the client with a watermark.

  • + - What are the dimensions of the longest box of the pagoda tent?

    The longest box of a pagoda tent of 3 x 3 m is 288 cm in length.

    The longest box of a pagoda tent of 4 x 4 m and 5 x 5 m is 248 cm in length.

    The longest box of a pagoda tent of 6 x 6 m is 290 cm in length.

  • + - How long does it take to build up a pagoda tent?

    Depending on the size of the tent, other building times are applicable. The times stated below can of course differ. People who are used to building up pagoda tents will spend less time on building one than people who build one for the first time.

    Generally, the following building times are applicable:

    • 3 x 3 - 45 minutes
    • 4 x 4 - 60 minutes
    • 5 x 5 - 75 minutes
    • 6 x 6 - 90 minutes
  • + - How many persons are needed to build up a pagoda tent?

    You can build up a pagoda tent with two persons, but of course, many hands make light work. A third pair of hands would be no luxury.

  • + - How can I clean my pagoda tent?

    There are different ways of cleaning your pagoda tent:

    • with a soft green soap or dishwashing detergent, tepid water a soft sponge.
    • with a high pressure cleaner. Always keep a safe distance of 30 cm between the cloth and the cleaner!

    Never use acetone, thinner or any other solvent!

FAQ | Stretch tent

  • + - How do I repair a stretch tent?

    You can repair small tears or holes yourself using Tear Aid type A.

    On demand you can also obtain reparation kits, that exist of a piece of cloth with the same colour and specifications as the cloth of the tent, and glue, to stick the piece of cloth on the damaged part of the tent. 

    If the damage is too big to repair using Tear Aid or a reparation kit, we can send the tent to production, where a new piece of cloth will be welded over the tear or hole.

  • + - How do I clean my stretch tent?

    There are different ways of cleaning your stretch tent:

    • with a soft green soap or dishwashing detergent, tepid water a soft sponge.
    • with double coated stretch tents, you can use a high pressure cleaner. Always keep a safe distance of 30 cm between the cloth and the cleaner!

    Never use acetone, thinner or any other solvent!

  • + - How many persons are needed to build up a stretch tent?

    You can build up smaller stretch tents (6.5 x 5 m, 6.5 x 6.5 m, 6.5 x 10 m) with two persons. For the bigger sizes (8.5 x 10 m, 10 x 10 m, 10 x 12 m, 10 x 15 m, 10 x 20 m) you will need some extra pairs of hands. To build up big stretch tents, it would be no luxury to work together with 5 persons.

    Of course, the more you build up stretch tents, the more you get used to it and the faster it will go.

  • + - How long does it take to build up a stretch tent?

    To build up the small stretch tents (6.5 x 5 m, 6.5 x 6.5 m, 6.5 x 10 m) you will need between 45 and 60 minutes. For the bigger sizes (8.5 x 10 m, 10 x 10 m, 10 x 12 m, 10 x 15 m, 10 x 20 m) it is better to take 90 minutes to two hours in order to build it up.

    Of course, as always: the more you build up stretch tents, the better you get used to it and the easier it becomes.

  • + - How do I install wooden poles for my stretch tent?

    You can download a manual about preparing and installing your wooden poles for your stretch tent.

  • + - The poles of my stretch tent fall down. How can I prevent this?

    If the poles of your strecht tent fall down, this can have multiple reasons.

    • The tent cloth is not enough tensioned.
      Tighten the straps a bit more or tilt the side poles of your tent a bit more, so that the cloth is more drawn to the ground, which makes sure the cloth is properly tensioned.
    • The used poles are too short.
      Use longer poles, certainly in the middel of the tent.
    • The poles of different lengths are too close to one another.
      Put the poles further apart. For example, if you put a pole of 350 cm close to one of 400 cm, the pressure on the one of 350 cm is not high enough, which increases the chance of the pole falling down.
    • The wind is lifting up the cloth.
      With stronger wind, it is possible that the wind lifts up the stretch tent cloth, which decreases the pressure of the cloth on the poles and results in poles falling down. You can solve this problem by installing a storm belt (also available as a storm set) over the tent. With bigger stretch tent sizes and connected stretch tents, you will need multiple storm belts.
  • + - The connection strip seems to be too short

    If you want to connect two stretch tents with a connection strip, you have to take into account that a big stretch cloth is able to stretch more than a thin connection strip of more or less one meter in width. It may seem that the tent and the connection strip are not equally long, but in fact they really are.

  • + - How do I prevent the connection strip from being lifted up by the wind?

    A connection strip, just like a stretch tent cloth itself, is fixed using corner clamps. Depending on the size of the connected tents and the length of the connection strip, it is possible that the strip is blown upwards by the wind. You can solve this easily by attaching side clamps to the side of the connection strip and thus by anchoring the connection strip at the sides as well.

FAQ | Star tent

  • + - Do I need all poles when building up a 10 m diameter star tent?

    The hardware set for all of our star tents are the same, regardless of the diameter of the star tent. To build up a star tent with 10 m diameter, you leave out one pole (pole 3 or 4 - from left to right). To build up a star tent of 12, 14 or 16 m diameter, you need all the poles.

    Pole number 2 (from left to right) of the hardware set exists of two parts. Sometimes it is possible that the two parts are in the hardware set separately. These should be slid into one another in order to set up the star tent. 

    Hardwareset van een stertent

FAQ | Beach flag

FAQ | Cushion, pouf & cube

  • + - How much weight can rest on a pouf, cube or Benchi chair?

    A foldable cube is very solid. An average adult can stand on it. The maximum weight that can rest on a printed foldable cube is about 85 kg.

    A pouf can also be used as a chair by an average adult and can thus also support about 85 kg. The inside of the pouf is mousse, which makes a pouf a little less strong than a foldable cube or a chair. 

    A Benchi chair is the strongest and can hold up to 250 kg.

 
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